Last Updated on October 02, 2016

We are insurance pros, we can help you maximize your insurance to get the best brace at the lowest out of pocket cost. Let us consult with you and help you get the brace you need without breaking the bank.

We accept all major credit cards and PayPal. We do not accept checks or cash when receiving orders placed by phone or on our website.

Please call our office at 1-800-775-5666 or fill out the form on the contact page. It can take up to 48 hours to respond.

  • Items may be returned in new condition for refund or exchange. Buyer is solely responsible for return shipping charges, and original handling charges will be deducted from the refunded amount, or added to the cost of the product exchanged for.
  • New Condition is solely at the discretion of Carolina Sports & Ortho. Item must be in original unaltered packaging, and completely unworn.
  • Returns may be considered up to 30 days, after that, no returns accepted.
  • Custom items are not returnable.
  • Please contact customer service for RMA, and with any further questions. Our items are covered by original manufacturer warranty against defects in workmanship for 6 months. Please contact customer service for a defect related RMA.

Most items are in stock and will be shipped within two (2) days or receipt of order. If an item is a special order, backordered, or for any reason will take longer than two (2) days to process, notice will be sent to the buyer. Some items may take longer, like custom braces, and are noted in the body of the section for each item.

All items will be sent freight free by USPS or FedEx Ground. Expedited overnight freight is available at an additional cost of $25 in the continental US. Free freight will be deemed as having a value of $9.00 per item, in the event a returned is required. We are not responsible for items left without signature and lost or stolen. We do recommend using an address like a work address that can accept deliveries during business hours, to insure safe reliable delivery of your item. is dedicated to protecting your privacy. We treat your personal information (especially your credit card number and information) with the highest standards of safety, security and confidentiality. We offer state of the art encryption technology to insure that your personal data is safe at all times and is kept private. In addition, all information you provide is held in strictest confidence, and will not be shared with any other entity for any reason. We never sell, rent, or give personal information to any other third party.

If you are not comfortable ordering online, you can always email or call our main office at 888-530-2282 and order directly. By providing information to Carolina Sports and Ortho, you agree that we are not held liable for or responsible for any unauthorized third party access to any transmissions or data, or material sent or not, whether received or not, by